Welcome to Customer Service Buzz, a blog from the Customer Contact Council (CCC). We provide quantitatively-proven, rigorously vetted and unbiased insights on issues facing the world’s best network of customer service/support professionals.
One of the best parts of our jobs are the ongoing conversations we have with the 500+ companies across our membership to understand their most pressing needs and their current approaches to solve problems facing their companies. The CCC team is eager share our findings and start a conversation with those, like you, who want to get the pulse of customer service.
So, what can you expect from the Customer Service Buzz?
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The latest updates on our ongoing research initiatives
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The inside scoop on what fellow customer service executives are talking about
We can’t promise you we’ll always have the answer, but we can promise thought-provoking and cutting edge commentary on the world of customer service. We look forward to hearing from you too.
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