Welcome to Customer Service Buzz, a blog from the Customer Contact Council (CCC). We provide quantitatively-proven, rigorously vetted and unbiased insights on issues facing the world’s best network of customer service/support professionals.
One of the best parts of our jobs are the ongoing conversations we have with the 500+ companies across our membership to understand their most pressing needs and their current approaches to solve problems facing their companies. The CCC team is eager share our findings and start a conversation with those, like you, who want to get the pulse of customer service.
So, what can you expect from the Customer Service Buzz?
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The latest updates on our ongoing research initiatives
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The inside scoop on what fellow customer service executives are talking about
We can’t promise you we’ll always have the answer, but we can promise thought-provoking and cutting edge commentary on the world of customer service. We look forward to hearing from you too.
No related posts.
Commenting Guidelines
We hope conversations will be energetic, constructive, and provocative. All posts will be reviewed by our editors and may be edited for clarity, length, and relevance.
We ask that you adhere to the following guidelines.
1. No selling of products or services.
2. No ad hominem attacks. These are conversations in which we debate ideas. Criticize ideas, not the people behind them.