We are starting a new experiment on the blog today – aggregating the latest and best customer service news from 
around the Web on a regular basis, bringing you the freshest perspective on the customer service landscape.
Let us know if you like this approach, hate it, or other types of information you’d like to see in this aggregator.
Customer Service News
- The next big country to outsource your contact center to is…the United States? [NPR]
- American Express survey shows that customer service – or lack thereof – plays a large role in purchase decisions. We concur! [Brandweek, Customer Contact Council]
- New report: social media users expect requests for help (in emergency situations) to be answered within the hour [ReadWriteWeb]
- Wired’s Chris Anderson and Michael Wolff say the Web is dead, having been replaced by an ecosystem of semi-closed “apps” for mobile and desktop alike. Note that you are reading the article…in a web browser. [Wired]
- Taking self-service to the next level – a partnership between Bank of America and Visa will bring mobile payments to New York this fall [Mashable]
- Does more social media data mean more insights? Maybe, says Zach Hofer-Shall of Forrester [Forrester Research]
- Richard Branson’s first rule of customer service – and when to break it [LiveMint]
- A Boston hospital starts texting service for ER wait times (a twist on the web-based version we’ve blogged about) [The Boston Globe, Customer Contact Council]
- The Wall Street Journal takes on one source for continued innovation – your employees [WSJ]
Related posts:
Commenting Guidelines
We hope conversations will be energetic, constructive, and provocative. All posts will be reviewed by our editors and may be edited for clarity, length, and relevance.
We ask that you adhere to the following guidelines.
1. No selling of products or services.
2. No ad hominem attacks. These are conversations in which we debate ideas. Criticize ideas, not the people behind them.