Customer Service News 
- Will Nordstrom’s online, customer-facing integration of store and warehouse inventory pay off? Sources say yes. [New York Times]
- Facebook’s informal valuation is now as high as $33.7 billion [FT]
- EMarketer estimates that 28% of the American public will access the web from smartphones in 2010, up from 17% in 2008 [Adweek]
- Intuit will launch new credit card platform for iPhone [Mashable]
- …while Consumer Reports pushes for more fraud protection on mobile payments platforms [ReadWriteWeb]
- Throwing cold water on the smartphone hype [Mashable]
- An in-depth analysis of the spread of Twitter in the first few years of the service’s life [Hubspot]
- Pew study finds that social media use has nearly doubled for internet users 55 and up [Mashable]
- Only 1.2% of executives say it is important to use social media channels to offer customer service [Marketing Profs]
- Are consumers becoming desensitized to product recalls? [AdAge]
- CFI report shows decline in offshore contact centers for the second year running [Business Wire]
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