About CEB

CEB's areas of expertise span the core functions found in large corporate, midsized, government, and financial services organizations worldwide.

CEB's Customer Contact Council is a membership organization comprised of over 300 of the world's leading companies, serving 17,000 customer contact professionals and growing. Our proprietary research yields insights that upend conventional wisdom and change the way heads of customer service/support address both long-standing and emerging business challenges. The actionable data, proven best practices, and advice we provide are unparalleled in depth and rigor, helping our global network of clients improve the customer experience in their organizations while maintaining cost efficiencies.

Learn more about our products and services for contact center executives.

25+ years of experience
85% of the Fortune 500
70% of the FTSE 100
50% of the Dow Jones Asian Titans

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